Studio Policies

Inclusivity Policy

• Embrace is an inclusive space that welcomes all races, gender identities, sexual orientations, and physical abilities.
• Our studio is a safe haven for students to express themselves without discrimination.
• Hatred or harassment of any kind, including homophobia, transphobia, body shaming, and racism, will not be tolerated.
• As ambassadors of the pole community we aim to continue to grow and educate ourselves, support those affected by discrimination, and recognize areas for improvement.
• We strive to celebrate the strength and beauty of diversity, uplift each other and our community, and exemplify the change we want to see in the world around us.

Studio Policies

1. For your safety, please do not use any equipment until instructed to do so. If you arrive for class early, you are not permitted to practice.
2. Safe training requires a proper warm-up. For this reason, please be on time for class. Students arriving 15 or more minutes late will not be permitted to take part in the class.
3. Only indoor shoes, barre socks, or bare feet are permitted in the studio area.
4. For hygienic reasons, students are required to wipe down their pole and mat after every use. Disinfecting spray and clothes are provided by the studio. Students are welcome to bring microfiber cloths from home if they choose.
5. Please remove any jewelry that may come into contact with the poles prior to your class beginning.
6. Please do not use any lotions or oils prior to class. Sweating may cause the lotion to be released to the surface of the skin which is then transferred to the poles, making them slippery.
7. Students are not allowed to video or record their classes. Photos or videos may be taken only with the instructor’s permission.
8. Grips are not provided for students but are available for purchase if required.
9. Any student who is intoxicated upon arrival at the studio will not be allowed to participate and will not be provided a refund or credit.

Class Cancellation Policy

Early Cancellations: If you cancel your class at least 6 hours prior to the scheduled start time, you will be removed from the class and the pass used to pay for the class will be returned to your account for future use.

Late Cancellations: If you cancel your class within 6 hours of your scheduled start time or do not show up for your class, your pass will be used as if you attended the class.

For Unlimited Passes (e.g. Elite Memberships, Unlimited Practice Passes for Members), all late cancellations for classes that are full or waitlisted will be subject to a $10 late cancellation fee.

Age Limitations

Students under the age of 18 are required to have parental consent to participate in a class. A parent or legal guardian must be present at the first class to sign the liability waiver.

Students age 16 or older are permitted to enroll in regular classes.  Students under age 16 can enroll in Teen/Kids Pole classes or private lessons.

Due to the sensual nature of Heels and Burlesque classes, these classes are restricted to students age 18 or older.

Refund Policy

All Passes, including Class Passes, Practice Passes, and Private Lessons Passes, are non-refundable. Studio credit can be applied to returned Passes if they are unused. Passes expire 6 months from the date of purchase.

All Memberships are non-refundable and non-transferrable. Memberships require a minimum of 30-days notice for cancellation.

Semi-Private/Private Lessons and Parties require a minimum of 24 hours notice to cancel. There are no refunds for late cancellations. Re-booking a private lesson or party that was cancelled with less than 24 hours notice will be subject to a $40 rebooking fee.

Refunds will not be provided for any reason more than 6 months from the date of purchase.

Temporary Closures

Should Embrace ever be temporarily closed due to a government mandated shut down, all Memberships will be placed on hold.  Expiration dates on class passes will be extended to account for the duration of the shut down.

Refunds are not provided due to temporary studio closures.